25 ott - Italia
Ing Banking
h3Overview /h3pIn this role you lead the daily operations of ING's payment card products across their lifecycle, coordinating issuance, activation, maintenance, disputes, and related activities. You will drive risk controls, data-driven improvements, and cross-functional collaboration with Product, IT, Risk, Compliance, and external providers. Your work supports high-quality service, timely processing, and robust governance in a complex card operations environment. This is an opportunity to shape how card operations scale, remain compliant, and deliver reliable customer experiences in a dynamic banking setting. /ph3Retribuzione / Benefits /h3ulliFlexible Lavoro a distanza /liliCompetitive base salaries and performance-based bonuses /liliMeal vouchers and corporate restaurant and bar /liliHealth insurance and Accident insurance /liliPension fund and welfare plan /liliTraining and development opportunities /li /ulh3Responsabilità /h3ulliLead day-to-day card operations across debit, credit, prepaid and business cards /liliCoordinate issuance, activation, maintenance, blocking, replacement, disputes, chargebacks and customer requests /liliOversee controls, reconciliations, service requests, exception handling and remediation of data/processing gaps /liliMonitor service quality, volumes, incidents and performance; translate data into management reporting and actions /liliCollaborate with Product, IT, Risk, Compliance, Anti-Fraud and other Ops teams on process changes and regulatory initiatives /liliManage relationships with external providers and processors; monitor SLAs/KPIs and continuity requirements /liliProvide people leadership; set priorities and support development of the Cards Operations team /liliEnsure operations are accurate, compliant with procedures,
regulations and customer protection standards /liliOwn operational risk and control framework; ensure controls are performed and improved when gaps arise /liliAct as main contact for card topics in projects, audits, risk assessments and governance forums /liliDrive root-cause analysis and sustainable remediation of incidents and defects /liliSponsor simplification, automation and data-driven improvements with fallback and business continuity in mind /liliOversee outsourced activities and third parties including governance, information security and exit-readiness /liliPromote customer-focused, collaborative, accountable working aligned with ING values /liliEnsure effective incident management and escalation when needed /li /ulh3Requisiti fondamentali /h3ulli5+ years in cards, payments or banking ops with coordination or people-management /liliAbility to manage critical situations with sound decision-making /liliDegree in Economics, Finance, Business Administration, Engineering, Law or comparable field /liliFluent Italian and good English proficiency /liliStrong knowledge of payment-card operations, end-to-end lifecycle, disputes, chargebacks, fraud processes, risk, controls and third-party governance /liliKnowledge of card-processing and banking platforms; experience with reporting and data-visualisation tools is advantageous /liliStrong leadership, stakeholder-management and communication across Operations, Product, IT and control functions /liliData-driven mindset, structured problem solving and turning evidence into decisions /liliAbility to manage critical situations with ownership and escalation /li /ulullileadership /lilistakeholder-management /lilicommunication /lilipayment-card operations /liliend-to-end card lifecycle /lilidisputes and chargebacks /li /ul #J-18808-Ljbffr
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