Italian-Speaking Customer Support Specialist
Pubblicato il 23-10-2026 - CB Talents in Lazio
ph3Job Overview /h3 pWe are currently seeking an Italian-speaking Customer Support Specialist to join a professional customer service team.
This is an on-site position located in Piraeus, Athens, Greece, where you will assist customers with shipment-related inquiries, delivery updates, and billing questions.
/p pIn this role, you will provide efficient and customer-focused support while ensuring that all inquiries are handled professionally and in line with service standards.
/p h3Key Responsibilities /h3 ul liRespond to customer inquiries through phone, email, and back-office channels.
/li liProvide assistance with shipment tracking and delivery status requests.
/li liSupport customers with billing inquiries and payment-related concerns.
/li liProcess claims and service requests according to established procedures.
/li liAssist customers with account setup and system-related questions.
/li liHandle complaints with professionalism and empathy.
/li liEscalate complex issues to appropriate teams when necessary.
/li liMaintain accurate records of customer interactions and case details.
/li /ul h3Requirements /h3 ul liNative or C1 level proficiency in Italian.
/li liB2 level proficiency in English.
/li liStrong communication and customer service skills.
/li liGood computer literacy and ability to work with multiple systems.
/li liTyping speed of at least 25 words per minute with good accuracy.
/li liAbility to multitask and prioritize tasks efficiently.
/li liPrevious experience in customer service is an advantage.
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