Technical Support Engineer – Hardware and Software
Pubblicato il 25-10-2026 - Dikton in Ivrea
The successful candidate will join the 4th Level Technical Support team and work closely with the Research & Development, Quality, and Manufacturing departments.
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The main objective of the role is to provide specialist support for complex technical issues, contribute to continuous product improvement, and develop technical documentation for service organizations.
Main Responsibilities
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- Manage hardware-related technical escalations from customers and international service organizations.
- Perform advanced diagnostics on electronic, electromechanical, and mechanical systems.
- Manage 3th/4th-level software escalations.
- Analyze and resolve software and system-related issues.
- Perform analysis of logs, events, and operational anomalies.
- Conduct Root Cause Analysis (RCA) of complex product issues.
- Reproduce and validate field-reported problems.
- Collaborate with R&D;, Quality, Engineering and Manufacturing teams to define corrective actions.
- Support the introduction of new products and new product features. xjncmbx
- Create and maintain:
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- Service Manuals
- Troubleshooting Guides
- Maintenance Procedures
- Spare Parts Catalogues
- Technical Knowledge Base
- Deliver technical training to technicians, partners, and customers.
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