Overview
In this role you will support Genesis sales performance and enhance the customer journey through efficient vehicle ordering, allocation, stock, and delivery processes. You will serve as a key interface among retailers, HQ, logistics partners, and internal teams to drive operational excellence, retailer performance, and business growth. You will deliver data-driven insights, manage end-to-end ordering, and optimize logistics to ensure a smooth handover. This role offers the chance to shape how we balance priorities, improve customer satisfaction, and scale operations in a global environment.
Retribuzione / Benefits
Flexible working hours
Hybrid working policy
Car lease mobility program
Daily meal vouchers
Health insurance
Corporate wellness program
Responsabilità
Prepare and maintain regular reports on retail sales, wholesale, stock, orders, and deliveries
Monitor sales performance against targets and identify trends, risks, and opportunities
Support forecasting and budget planning through data analysis
Develop ad hoc analyses to inform management decisions
Manage end-to-end vehicle ordering for accuracy and timeliness
Monitor order bank, production status, inbound pipeline, and vehicle availability

Coordinate vehicle allocation balancing retailer needs and customer demand
Support stock management strategies to maximize conversion opportunities
Coordinate logistics and delivery planning for seamless handovers
Provide guidance to retailers on ordering, allocation, stock, vehicle status and delivery planning
Monitor retailer performance KPIs and support actions to improve sales and customer satisfaction
Collaborate with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics, and HQ teams
Support implementation of new systems, tools, and procedures ensuring policy compliance
Requisiti fondamentali
Bachelor in Business Administration (or related)
5+ years in Sales Operations, Dealer Support, or related automotive function
Automotive industry experience preferred; premium automotive experience a plus
Fluent Italian and English (written and spoken)
Advanced proficiency in Microsoft Excel and reporting tools
Strong analytical mindset, customer focus, and stakeholder management skills
Analytical mindset
Customer focus
Stakeholder management
Cross-functional collaboration
Microsoft Excel
Reporting tools

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