Technical Support Engineer | Saj Electric | Italy (Remote)
Pubblicato il 23-10-2026 - SAJ Digital Energy Germany in Ascoli Piceno
SAJ is a global manufacturer and innovator of smart energy storage solutions.
Since its founding in ****, the company has also offered advanced products in power generation and industrial automation.
Guided by the principle "technology-driven and service-oriented," SAJ covers the entire value chain from research and development (R&D;) and production to operation and service.
Driven by a successful localization strategy and a presence in over 80 countries, the company pursues the clear goal of becoming the world's leading brand in the industry and actively shaping a green future through safe and reliable technologies.
Tasks
Key Responsibilities
Provide
pre-sales technical support
to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
Deliver
after-sales technical support
, troubleshooting installation, commissioning, communication, software and product-related issues.
Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
Support
new product launches, technical training, webinars, workshops and customer events
in the Italian market.
Collect and communicate
customer requirements, market feedback and recurring technical issues
to Product and R&D; teams.
Support
local product testing and validation
,
including firmware, software, compatibility and system integration testing.
Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
Work closely with Sales, Product, Service and R&D; teams to ensure timely resolution of customer and product issues.
Requirements
Requirements
Bachelor's degree or above in
Electrical Engineering, Electronics, Renewable Energy, Automation
or a related technical field.
Relevant experience in
solar PV, inverter, battery energy storage or renewable energy systems
is highly preferred.
Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
Strong troubleshooting and problem-solving skills.
Comfortable communicating directly with installers, distributors, EPCs and professional customers.
Strong customer-service mindset and ability to manage technical issues independently.
Good communication and cross-functional collaboration skills.
Willingness to travel within Italy and occasionally within Europe.
Fluent Italian and good English skills
are required.
Chinese is preferred.
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