Hybrid Service Desk Manager — ITIL Leader

25 ott - Formigine
FTP srl · Information Technology Solutions

FTP srl · Information Technology Solutions is seeking a Service Desk Manager to lead a global support function, guiding ITIL-aligned incident, request, and problem management.

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You will partner with engineering, infrastructure, and account managers to ensure seamless communication with international clients and drive continuous improvement across workflows. xbvzest

The role requires 3–5+ years leading service desks, fluent Italian and English, strong stakeholder management, and a data-driven approach to

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