Warranty Care Specialist
Pubblicato il 25-10-2026 - ABB in Firenze
Overview
In this role you will support end-to-end resolution of post-sale customer requests, including warranty products and disputes, ensuring timely, high-quality outcomes. You will work with Sales, Operations, and other teams to coordinate faster resolutions and drive containment and credits/debits processing. By analyzing claims trends, you will help identify repetitive issues and contribute to continuous improvement. This role sits within ABB's ELSE division in North America and emphasizes impact, cross-functional collaboration, and measurable quality improvements.
Responsabilità
- Ensure resolution of post-sale customer requests/complaints/disputes in coordination with Sales, Operations and other teams
- Track disputes and coordinate with relevant functions to speed resolution
- Provide appropriate solutions for customer claims and ensure containment actions, returns, credits, and debits are processed
- Collect and archive documentation within target timelines and close outcomes in systems
- Report and follow up on KPIs related to warranty costs and customer complaints
- Analyze trends in the claims process to highlight repetitive failures and support continuous improvement
Requisiti fondamentali
- Bachelor's in Industrial Engineering or Electrical Engineering
- 2-3 years of experience in Customer Service in Quality and/or Engineering
- SAP experience
- Quality tools knowledge (8D) required
- ISO Auditor is desirable
- Knowledge in 10CFR Appendix B is desirable
- Desirable: experience with Switchgear and Circuit Breakers
- Authorized to work in the US
- problem-solving mindset
- cross-functional collaboration
- attention to detail
- SAP
- 8D problem solving
- quality tools