25 ott - Napoli
E-Dea Transport Technology
SOFTWARE APPLICATION SUPPORT SPECIALIST – L2
Employment type: Full-time
Working model: Remote or hybrid
Seniority: 5–10 years of relevant professional experience
Business unit: Customer Service Unit
Environment: International enterprise software projects
ABOUT E-DEA
E-Dea is a leading technology provider for ferry companies, RoRo operators, ports and terminals.
Our software solutions support the management of more than 40 million passengers and 15 million vehicles. We operate in an international and business-critical environment, where service reliability, rapid incident resolution and continuous improvement are essential.
To support our growth, we are looking for a Software Application Support Specialist to join our Customer Service Unit.
THE ROLE
The Software Application Support Specialist will provide second-level application support for an assigned portfolio of international customers.
The role covers the complete lifecycle of incidents and service requests escalated by first-level support: initial triage, reproduction, technical diagnosis, workaround identification, resolution coordination, root-cause documentation and knowledge
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