Customer Service Professional for Repair

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8moycl

Overview
In this role you will manage the Repair & Return lifecycle for Siemens, ensuring warranty handling, repair operations, quotations, supplier orders, and returns are executed smoothly. You will work closely with technical, administrative, repair centers and HQ teams, as well as external stakeholders to meet customer and Siemens requirements. The position blends customer service with cross-functional coordination in a hybrid Milan setting, offering growth and exposure to end-to-end service processes. You will contribute to a culture of learning, inclusion, and delivery excellence, making a tangible impact on service quality and turnaround times.
Retribuzione / Benefits Inclusive and flexible working
Flexible Welfare programs and health insurance
Continuous/individual learning journeys
Value-driven culture
Competitive package with regional benefits
Professional and extraprofessional accident insurance
Responsabilità Manage end-to-end Warranty, Repair and Return processes (warranty claims, repair operations, customer quotations, supplier orders,



order fulfillment, product returns)
Coordinate with technical, administrative, Repair Centers and Siemens HQ teams to meet requirements
Engage with external stakeholders to ensure alignment on Repair & Return activities
Requisiti fondamentali Basic knowledge of electrotechnics and electronics
Basic knowledge of Microsoft Office 365 Suite (Outlook, Word, Excel, OneDrive)
Bachelor in Electrical or Electronics Engineering or similar technical field (or equivalent)
Strong willingness to learn and adopt new tools
Strong teamwork, diplomacy, and interpersonal communication skills
Proactive mindset with customer service orientation, with ability to work autonomously
Proficiency in English and Italian
Teamworking
Diplomacy
Interpersonal communication
Customer service orientation
Electrotechnics and electronics knowledge
Microsoft Office 365 suite (Outlook, Word, Excel, OneDrive)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8moycl