Commercial Operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mpepk

Established in Trieste (Italy) in 1831, Assicurazioni Generali SpA is a business with a history. The Generali Group is one of Europe’s biggest multiline insurers by market capitalization, and it ranks in the top five insurers in the world by global premium income.

Generali Employee Benefits (GEB) is the business line of Generali Group leader in global employee benefits solutions, designed for local and expat employees, consisting of: physical protection (health, accident and disability), emotional support (e.g. prevention of mental health issues), and financial protection (life and retirement).

GEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, we are built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey. Our presence is truly global (127 countries) and reliable thanks to our 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures).

We are seeking a Commercial Operations & Client Services Analyst who is registered as a protected category candidate under Italian Law 68/99.

Application must be submitted in English

The Commercial Operations & Client Services Analyst role will collaborate with the Commercial Team to support daily operations, ensuring seamless renewals and pipeline growth by analyzing commercial data, coordinating quotations,



and collaborating across teams to optimize processes and deliver client-focused solutions.

Main Accountabilities:

- Conducting quantitative and qualitative commercial data analysis and checks supporting renewals management, daily operations and strategic decisions
- Assist the Service Team in managing new business quotations, including Salesforce activities, to drive pipeline growth and improve efficiency
- Support the execution and delivery of renewals deadlines according to client requirements and based on the responsiveness of Network Partners
- Ensure renewal quotes are up-to-date (in SalesForce) and share the renewal templates with network partners
- Support the Service Team and Network Partners to ensure accurate and timely data collection
- Collaborate with the Commercial Team to deliver the renewal templates to Clients/Intermediaries, closing the loop at local level (i.e., confirm to the local insurer the final renewals conditions)
- Interact with Operations Team to envisage/design improvements related to Commercial processes
- Transversal implementation, coordination of any change in Network Management impacting the business activity

The above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs.

Skills & Competences





- Ability to work on and switch from several tasks / clients / projects at the same time / in the same day;
- Familiarity with Excel and data management/reporting tools (SalesForce, Business Intelligence software, etc.);
- Ability to develop and maintain effective business relationships with a number of correspondent within the network, the clients’ and the intermediaries’ organizations;
- Strong analytical mindset and ability to manage processes within strict Service Level Agreements (SLAs);
- Problem-solving mindset in order to handle unexpected issues during renewals or data collection.
- Willingness to work with tight deadlines in a multicultural environment;
- Excellent communication and interpersonal skills, capable of liaising effectively with both operational teams and IT to drive improvements and automation;
- Proactive approach to continuous process improvement, with a clear focus on automation and operational efficiency;
- Fluent in English, other language would be considered an asset
- Mandatory Registration with the targeted employment placement register under Italian Law 68/99

Desirable Qualifications & Background

- 0-1 years of experience in a similar role would be an asset (such as in insurance/reinsurance and data management fields);
- Knowledge of employee benefits and experience in insurance or reinsurance operations is advantageous (familiarity with international insurance programs is a plus).
- Previous experience in an international environment is an asset

The recruitment and selection process will be conducted in full compliance with the principles of equal opportunity, inclusion, and non-discrimination. This position is open to all candida

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mpepk