Customer Service Officer
Pubblicato il 25-10-2026 - Chep in Italia
This role requires fluency in : Serbian, Italian and English
Make an impact on customer success across Europe :
We're looking for a Customer Service Officer to support key customers across the Adriatic region. You'll combine customer relationship management, account analysis, and problem-solving to drive customer satisfaction and operational excellence.
What you'll do
Manage customer inquiries, account issues, and service requests
Perform account analysis and identify improvement opportunities
Lead reconciliations, audits, reporting, and payment-related activities
Partner with Sales, Finance, Operations, and Customer Service teams
Support customer onboarding and continuous improvement initiatives
Act as a trusted advisor and advocate for your customers
What we're looking for
Bachelor's degree in Business, Economics, or related field
1-3 years' experience in a customer-facing role
Strong analytical skills and KPI-driven mindset
Experience with SAP, Salesforce, Excel, Power BI, and reporting tools
Fluent Serbian, Italian and English
Join a global business where you'll work with international customers, develop your analytical expertise, and play a key role in delivering exceptional customer experiences.