Temporary Order processing

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mx9xw

About the Role The Order Processing ensures the efficient management of customer orders from receipt through delivery and invoicing support. The role acts as a key interface between customers, Sales, Supply Chain, Logistics, Finance and Service, guaranteeing accurate execution, proactive communication and a high-quality customer experience throughout the order-to-cash process.

Responsibilities

- Order Management
- Receive, review and process customer orders in the ERP system.
- Verify commercial conditions, pricing, delivery terms, product configurations and documentation.
- Monitor order progress, proactively manage exceptions and coordinate changes, cancellations or rescheduling.
- Ensure accurate and timely order acknowledgements and data quality.

- Sales Administration
- Support the Sales organization with quotations, order acknowledgements and customer documentation.
- Maintain customer master data and commercial information in ERP and CRM systems.

- Customer Service
- Act as the primary contact for order-related enquiries.
- Provide timely updates on order status, lead times, availability and deliveries.




- Manage order-related complaints and coordinate corrective actions with the relevant functions.

Qualifications

- Bachelor's degree in Business Administration, Economics, Engineering or equivalent professional experience.
- 3-5 years of experience in Order Processing, Sales Administration, Customer Service or Sales Operations, preferably in an industrial or technical B2B environment.
- Experience with ERP systems; SAP knowledge is mandatory
- Experience in an international organisation is considered an advantage.

Required Skills

- Good knowledge of SAP ERP and CRM tools , Microsoft Excel and the Microsoft Office suite.
- Understanding of order-to-cash processes; knowledge of Incoterms and export procedures is an advantage.
- Strong customer orientation, accuracy and attention to detail.
- Excellent organisational and prioritisation skills.
- Effective communication, problem-solving and cross-functional collaboration.
- Ability to work in a fast-paced and international environment
- Italian: native or fluent.
- English: professional working proficiency, minimum B2 level.
- Available for a fixed term contract

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mx9xw