Customer Service Management
Pubblicato il 25-10-2026 - Idemia in Baranzate
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.PurposeWe are currently looking for a Customer Service Manager who will take over responsibility of managing the Customer Service Team in order to assure the whole order and logistic process from the Client order specification till the delivery to the Service Center.This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability.Key MissionsAs a Manager of our Milan Customer Service Team, you will manage our Team and you will also be responsible for Key Customers from the banking industry:supervise and motivate, delegate tasks and accountability, establish work schedules, set employee goals and objectives, monitor and review the performance of staff and organize necessary interventions for improvement, identifying training needs and develop staff to maximize potentialtake over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity,
including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levelsbe responsible for Order Process Management; Management of order expectations, customer order status and performance reportscommunicate all customers' requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progressutilize various internal systems to process customer actions (change requests / artwork requests / complaints & NCR's), which requires a competent level of technical knowledge in order to manage these small projects and artwork developmentsensure that all order entry, invoice dispatch specifications and commissions' data is entered and processed in an accurate and timely fashionensure pipeline and forecast accuracy by providing sales teams and Business Directors with regular customer feedback and highlighting revenue opportunitieslead communication with manufacturing sites,
escal ...be responsible for creation and ownership of SLA's negotiating terms of the SLA with the customer and the business and maintaining documentationbe involved in strategic decisions and judgement calls on product acceptability where non-conformances have occurred in production and when planning customer deliveries to comply with Idemia capacity fluctuations and commercial needsProfileWho are we looking for?To succeed in this position, you will need the following experience:managing a small teamsuccessfully & easily building strong relationships with Customers, ideally from banking industry or relevantworking in the supply chain and/or purchasingtaking up strategic decisions and managing prioritiesIn addition to her/his experience, the ideal candidate needs to match our community's values: at IDEMIA we are curious, trusted, caring, daring and together.We are looking for people who:manage in a charismatic mannerhave strong communication skillsfeel comfortable when communicating in English and Italianare ready to make complex decisions and manage prioritiesare open for cooperation with wide diversity of people (internal & external customers)are excellent team playersare ready to deal successfully with challenging situationsare ready to work mainly from our office, BaranzateAbout IDEMIA Secure TransactionsIDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. xysqume With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience#J-18808-Ljbffr