25 ott - Bergamo
Claypaky
- ## Position Overview ### Key Responsibilities Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.
Provide
remote after-sales technical assistance and collaborate with international Service Partners.
Ensure correct application of
warranty terms and assist customers in identifying and receiving the right spare parts.
Collaborate with the
Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives.
Draft and update
product manuals (user, configuration, installation).
Keep customers informed about
new documentation, firmware/software releases, bug fixes, and technical solutions.
Support the implementation and optimization of
remote assistance tools and digital platforms for ticket management and customer satisfaction analysis.
Provide information for
8D reports, particularly for phase D2.
Coordinate activities with the
Repair & Maintenance section and Service Partners for effective issue resolution.### Requirements Degree or Diploma in a technical field.
Minimum 5 years of experience in technical assistance on complex products.
Strong problem-solving skills and proficiency in IT systems.
English proficiency: at least B2 level.
Excellent communication skills, adaptability, and ability to work in a team-oriented environment.
Stress tolerance and creativity in finding solutions.Nice to have: Basic knowledge of DMX control systems and technical drawing software.We are looking for a Technical After Sales Support to deliver high-quality technical assistance, ensure customer satisfaction, and support continuous improvement of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
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