WELLNESS MANAGER
Pubblicato il 25-10-2026 - Mandarin Oriental in Italia
ph3Pre-Opening Responsibilities /h3 ul liLead all Spa pre-opening activities, ensuring timely and successful delivery of the department in line with the resort opening timeline. /li liDevelop and implement Spa Standard Operating Procedures (SOPs), policies and operating manuals in accordance with Mandarin Oriental brand standards. /li liParticipate in the design review and operational planning of all Spa facilities to ensure functionality, guest flow and operational efficiency. /li liRecruit, onboard and train the Spa team, fostering a culture of luxury service excellence from day one. /li liSupport the selection of treatment concepts, operating equipment, retail assortment and luxury product partnerships. /li liPrepare departmental budgets, manning guides, opening inventories and procurement requirements while ensuring cost control throughout the pre-opening phase. /li liCoordinate testing, commissioning and operational readiness of all Spa facilities prior to opening. /li liWork closely with the Executive Committee and Corporate Spa teams to ensure all brand standards, quality expectations and opening milestones are achieved. /li /ul h3Operational Responsibilities /h3 ul liManage the daily operations of the Spa, Fitness and Wellness facilities, ensuring the highest standards of luxury service and guest satisfaction. /li liDeliver exceptional, personalized wellness experiences inspired by the natural surroundings of the Dolomites and the Mandarin Oriental philosophy of holistic wellbeing. /li liDrive revenue growth and profitability through effective budgeting, forecasting, pricing strategies,
retail performance and cost control. /li liCurate innovative wellness programs, signature treatments and seasonal experiences tailored to both leisure and ski resort guests. /li liLead, coach and inspire the Spa team, fostering a culture of excellence, accountability and continuous professional development. /li liEnsure all Spa services are delivered in accordance with Mandarin Oriental luxury standards, Forbes Five-Star expectations and all applicable operational guidelines. /li liMonitor guest feedback, proactively resolve concerns and continuously enhance service delivery to achieve exceptional guest satisfaction and loyalty. /li liCollaborate closely with Rooms, Food Beverage, Sales Marketing and Recreation teams to create integrated guest experiences and maximize Spa utilization throughout the year. /li liBuild strong relationships with luxury wellness partners, premium product suppliers and local stakeholders to strengthen the resort's wellness positioning. /li liEnsure compliance with all hygiene, health and safety regulations while promoting a culture of wellbeing for both guests and colleagues. /li /ul h3As a Spa Manager, We Expect From You /h3 ul liBachelor's degree in Hospitality Management,
Wellness Management, Business Administration or a related field. /li liProfessional Spa or Wellness certifications are considered an advantage. /li liMinimum 5-7 years of progressive experience in luxury Spa operations. /li liAt least 2-3 years in a leadership role within an internationally recognised five‑star luxury hotel or resort. /li liPrevious pre-opening experience is highly desirable. /li liProven experience managing luxury resort or destination Spa operations is preferred. /li liStrong commercial acumen with experience managing budgets, forecasting, retail performance and cost control. /li liExcellent leadership, coaching and people development skills. /li liStrong operational knowledge of Spa standards, treatment protocols, health safety and luxury service delivery. /li liOutstanding communication and interpersonal skills with a genuine guest‑centric approach. /li liFluent English is essential; Italian is highly desirable. Additional languages are considered an advantage. /li liPassion for luxury hospitality, wellness innovation and delivering exceptional guest experiences. /li /ul h3Compensation /h3 ul li€45,000
- €50,000 Gross Annual Salary (RAL), depending on experience and qualifications. /li liPerformance Premio in accordance with the Company's Incentive Plan. /li liCompetitive benefits package, including accommodation support (where applicable), complimentary meals during duty, uniforms with laundry service, and opportunities for professional growth within Mandarin Oriental Hotel Group. /li /ul /p #J-18808-Ljbffr