Apprentice Front of House Manager

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h3Additional Information /h3h3Job Number /h3 h3Job Category /h3pRooms Guest Services Operations /ph3Location /h3pSalita di San Nicola da Tolentino 14, Rome Rome 187, ItalyVIEW ON MAP /ph3Schedule /h3pFull Time /ph3Located Remotely? /h3pN /ph3Position Type /h3pManagement /ph3Pay Range: /h3pEUR 40000
- 47000 Annual Salary /ph3Job Summary /h3pResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. /ph3CANDIDATE PROFILE /h3h3Education And Experience /h3ulliHigh school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. /li /ululli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. /li /ulh3CORE WORK ACTIVITIES /h3h3Leading Guest Services Team /h3ulliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /liliEncourages and builds mutual trust, respect, and cooperation among team members. /liliServes as a role model to demonstrate appropriate behaviors. /liliSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /liliEstablishes and maintains open,



collaborative relationships with employees and ensures employees do the same within the team. /liliEnsures recognition of employees is taking place across areas of responsibility. /liliCommunicates performance expectations in accordance with

job description
s for each position and monitors progress. /liliCelebrates successes and publicly recognizes the contributions of team members. /li /ulh3Maintaining Guest Services and Front Desk Goals /h3ulliAchieves and exceeds goals including performance goals, budget goals, team goals, etc. /liliManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. /liliDevelops specific goals and plans to prioritize, organize, and accomplish your work. /liliKeeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. /liliConducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. /liliReviews staffing levels to ensure that guest service, operational needs and financial objectives are met. /liliUnderstands the impact of Front Office operations on the Rooms area and overall property financial goals. /liliManages department controllable expenses to achieve or exceed budgeted goals.



/li /ulh3Managing Projects and Policies /h3ulliEnsures compliance with all Front Office policies, standards and procedures. /liliEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /li /ulh3Ensuring Exceptional Customer Service /h3ulliProvides services that are above and beyond for customer satisfaction and retention. /liliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /liliSupervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. /liliActs as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. /liliDisplays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. /liliStrives to improve service performance. /liliEmpowers employees to provide excellent customer service. /liliEnsures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. /liliReviews comment cards, guest satisfaction results and other data to identify areas of improvement. /liliResponds to and handles guest problems and complaints. /liliObserves service behaviors of employees and provides feedback to individuals and/or managers. /li /ulh3Managing and Conducting Human Resource Activities /h3ulliIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /liliProvides guidance and direction to subordinates, i

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8myogz