Stage shift leader Albergo
Pubblicato il 25-10-2026 - Starhotels in Roma
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms. Join Starhotels and become part of our Hotel d'Inghilterra in the heart of Rome.
As a Shift Leader , you will support the Front House Manager in the daily operations of the Front Office Team, helping ensure a smooth and efficient service while contributing to a positive and memorable experience for our guests. Supporting the Front House Manager in coordinating daily Front Office operations and ensuring smooth and efficient service throughout the shift. Welcoming guests and promptly assisting with their inquiries, requests, and needs, ensuring a professional and personalized experience.
Handling check-in and check-out procedures, guest messages, and other Front Office tasks, ensuring accuracy and efficiency. Supporting and assisting team members in their daily activities, fostering teamwork and ensuring consistent service standards. Supporting the onboarding and training of new team members and interns, ensuring they are properly trained on Front Office procedures, systems, and service standards.
Coordinating with Event Department, Housekeeping, and Maintenance to ensure effective communication and timely resolution of operational needs. Staying informed about hotel services, guest preferences, special requests, and upcoming events to provide accurate information and anticipate guest needs.
Maintaining Front
Desk and lobby standards, ensuring a welcoming environment and compliance with safety procedures.
Using Front
Office equipment and property management systems in accordance with hotel policies and procedures. Reporting operational issues and relevant guest feedback to the Front House Manager, supporting the smooth running of the department.
A unique personality and a true passion for hospitality. ~+2' years experience as Shift Leader. ~ Familiarity with Opera PMS for efficient operations. ~ A commitment to delivering a high level of customer service. ~ Italian - fluently English - fluently Additional languages are a plus.
Unlock a world of benefits including: Exclusive discounted stays within the group. Corporate perks and special discounts with our partner companies. Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry , which provides for 14 salary payments per year . These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.
Classification : C1 level under the CCNL Tourism Industry Agreement, determined according to the candidate’s experience, skills, and degree of autonomy required by the role. Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level.In compliance with the Pay Transparency regulations (Legislative Decree No.
Pay range: from €28.000 - to €30.000 gross per year - plus the following additional components : Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property. Performance premio in accordance with the Company Supplementary Agreement, convertible into welfare benefits. -Voluntary guest contributions, paid through payroll in proportion to actual work attendance. In addition, all Starhotels employees benefit from a Company Supplementary Agreement , which provides enhanced conditions and additional advantages across various aspects of the employment relationship.
Exceptional career advancement opportunities through our Performance Management Program. Ongoing training and professional development opportunities. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability. #