Customer Experience Manager- Customer Care

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8myurh

h3Overview /h3pIn this role, you will champion the voice of the customer for the global Cooling business, leading journey mapping and driving improvements across the full customer experience. You will coach cross-functional teams to embed customer-centric decision‑making and manage end-to-end satisfaction beyond product quality. You’ll escape and resolve top customer issues, monitor touchpoints, and shape actions that raise loyalty and trust. This is a chance to influence how the business delivers value at scale and to partner with leaders across the organization. /ph3Retribuzione / Benefits /h3ullihealth and life insurance /lilipaid time off /liliparental and care leave /liliflexible work options /liliretirement savings plans /liliperformance and development conversations /li /ulh3Responsabilità /h3ulliMonitor customer experience satisfaction across global Cooling touchpoints /liliIdentify root causes of dissatisfaction and drive actions to address escalations and CMIs /liliFocus on factors beyond product quality (FAT, On-Time Delivery, communication, responsiveness)



/liliShare CX performance with stakeholders and elevate warnings to set priorities /liliFoster a customer‑centric mindset and share journey best practices /liliDrive resolution of escalated cases with internal Cooling teams and present solutions to leaders/clients /liliLead quality actions involving Commercial/LOB/Global Marketing/Global Supply Chain/Operations /liliEngage ad‑hoc teams to implement fixes after stakeholder agreement and close warnings/priorities /li /ulh3Requisiti fondamentali /h3ulliUndergraduate degree in Quality, Customer Experience, Engineering, or Manufacturing /lili8+ years experience in Quality/Customer Experience/Engineering/Manufacturing /liliStrong change manager, able to influence and drive alignment in a matrix organization /liliCustomer-oriented mindset /liliExcellent communication and interpersonal skills /li /ulullicommunication /lilistakeholder management /lilichange management /liliroot cause analysis (implied) /lilicustomer journey mapping (implied) /li /ul #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8myurh