Field Customer Engagement Partner
Pubblicato il 25-10-2026 - Johnson & Johnson in Romano di Lombardia
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Job Function:
Pharmaceutical Sales
Job Sub Function:
Sales - Oncology/Hematology (Commission)
Job Category:
Professional
All Job Posting Locations:
Milano, Italy
Job Description:
Johnson & Johnson Innovative Medicine is seeking the best talent to join our team as Field Customer Engagement Partner, with a 12 months fixed term contract.
Responsibilities
Field Customer Engagement Partner's key primary responsibility is to support key Commercial Strategic Imperatives for the JJIM Solid Oncology portfolio.
Role Purpose
The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals. The role focuses on building trusted relationships, generating actionable insights,
and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner. The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy
Key Responsibilities
1. Customer Engagement & KOL Management
- Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
- Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
- Develop engagement plans and contribute to customer segmentation and targeting activities
- Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
- Act as a key point of contact to ensure appropriate and compliant customer support
- Disease Education & Narrative Activation
- Support the consistent use and adaptation of approved disease education materials
- Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
- Collaborate on the refinement of disease education approaches and materials based on field feedback
- Educational Initiatives & Program Support
- Support the identification and engagement of healthcare professionals for educational initiatives (e.g.
speaker programs, advisory boards, training activities)
- Contribute to the execution of approved educational programs and events
- Provide feedback on program effectiveness to support continuous improvement
- Collaborate with internal stakeholders to ensure scientific and compliance alignment
- Cross-Functional Collaboration
- Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement
- Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers
- Contribute to the translation of strategy into effective field execution
- Strategic Contribution & Opportunity Identification
- Identify opportunities to improve engagement quality within assigned geographies or customer segments
- Support the identification of emerging stakeholders (e.g. future clinical leaders)
- Contribute to the continuous evolution of customer engagement models and practices
Skills & Competencies
- Strong interpersonal and communication skills
- Ability to actively listen, interpret, and synthesize information
- Analytical mindset with ability to translate insights into action
- Cross-functional collaboration and stakeholder management
- Sound judgment and adaptability in a dynamic environment
- Understanding of compliance frameworks governing the pharmaceutical industry
QualificationsRequired
- University degree ina scientific discipline
- Experience in the pharmaceutical industry (e.g. field, marketing or related roles)
- Fluency in English
Preferred
- Experience in customer-facing or cross-functional roles
- Master in pharma marketin