Service Business Process Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mzm6n

Business Process Manager - ERP Transformation and M&A; Integration Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo. In this role, you will orchestrate service business processes across large-scale transformation programs and M&A; (Merger and Acquisitions) integration activities.

Through collaboration with business process owners, subject matter experts, and stakeholders across business and IS functions within Electrification Service, you will drive standardization and elevate operational excellence.

The work model for the role is: hybrid Process Guidance & Operating Models Design and maintain process blueprints for service management and delivery Partner with process owners for opportunity management, order handling, field service, master data and installed base to ensure process alignment and operational coherence End-to-end process implementation: Lead service process implementation, establish monitoring frameworks, and track performance against defined business value metrics M&A; integration: Integration planning and assessment of acquired company operating models, applications, and processes to ensure seamless service domain consolidation Design and implement integration solutions that connect ERP, CRM, sales, service management and field service applications to create seamless end-to-end workflows.

Data and process synchronization: Ensure consistent data flow and process synchronization across disparate systems to eliminate silos and improve operational efficiency. Establish integration standards, documentation, and governance frameworks to manage application dependencies and system interactions.

System interoperability: Collaborate with IT and system architects to identify integration points, define data mappings, and optimize process flows across the technology stack.

Project Management





Manage and/or support M&A; and transformation related projects within the service domain Ensure, follow-up and verify demand delivery by IS or support by service domains according to specified business requirements Support of local units Train and educate local units in use of service applications Engaging local champions in testing/solution verification sessions You have 10+ years of experience in service management, or customer service within service-oriented or manufacturing sectors Sound understanding of service management processes Deep knowledge of SAP Service Management and connected applications (e.g. from areas such as e-commerce, sales and field service); SAP S/4 Hana experience is highly preferred Project management & change management experience Strong analytical skills and good understanding of operational excellence University degree: Master of Science / MBA in Business Administration, International Management, Engineering, Information Systems, or related field Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.

The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Per questo accogliamo persone da ogni percorso e con ogni esperienza.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mzm6n