Field Service Technician
Pubblicato il 25-10-2026 - BW Converting in Toscana
Informazioni sulla Divisione
BW Converting Solutions è un'alleanza strategica di risorse e servizi che riunisce sei aziende Barry-Wehmiller: Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies e Northern Engraving and Machine. Questi leader del settore offrono marchi di fiducia e tecnologie innovative nella progettazione, produzione e assistenza di macchinari per la trasformazione e l'imballaggio ad alte prestazioni per i settori tissue, tessuti non tessuti, igiene, conversione sacchetti, spedizione e stampa.
Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzatenei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative miratee una crescita basata suobiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendentiuniti da uno scopocomune:usare la forza del business per costruire un mondo migliore.
Descrizione del lavoro
The Field Service Technician will carry out mechanical activities in an environment based on computer-controlled systems, working closely with engineers to provide technical support and troubleshoot issues.
The role includes testing, installation, commissioning, and a wide range of service activities at customer facilities, with the goal of installing BW Converting machinery, explaining how it operates, and training customer personnel on operational procedures and mechanical/hydraulic maintenance of the machines.
Process-related skills would be considered an asset.
ESSENTIAL FUNCTIONS
- Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.
- Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.
- Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
- Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs.
- Report quality issues and take corrective action to prevent reoccurrence.
- Act as liaison between customer and company; maintain positive relationships with customers.
- Prepare and submit reports as required.
- Provide leadership, coaching and mentoring to less experienced personnel.
- Work in a team of field service team members, contractors and/or customer personnel through the project stages.
- Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
- Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
- Perform other duties as assigned.
EDUCATION & EXPERIENCE
- An Associate degree in Electro-Mechanical Technology or a related field is required.
- B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.
KNOWLEDGE, SKILLS, ABILITIES
- A strong mechanical and/or electrical skill set is required to complete a variety of work in this position.
- Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.
- Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended, along with a background in machine process control. PCMC uses Indramat and Rockwell servo control systems, along with advance networking communications, including Ethernet and SEROCS protocols.
- Ability to travel at least 50% of the time.
Company
BW Converting