Product Support Manager, Harvesting

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8n2hpl

Overview In this role you support AGCO's IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting. You act as a gateway for technical queries, driving measurable improvements in product quality and service capability.

You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers.

Retribuzione / Benefits premio scheme flexible working time remote work possibility private health insurance meal allowance on-site canteen

Responsabilità

Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions

Lead root cause analyses and act as moderator for the service organization





Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech

Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools

Provide and maintain technical documentation and knowledge articles to support troubleshooting

Support product and quality improvements and dealer service capability

Participate in training and field visits to stay updated on technical support initiatives

Requisiti fondamentali

Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic)

Ability to diagnose and resolve complex technical issues

Experience with repair actions and service operations processes

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8n2hpl