NEVERHACK is an international cybersecurity group with over 40 years’ experience. Operating in more than 10 countries and with a team of over 1,200 professionals, our mission is to design and implement solutions that protect businesses and individuals from digital threats. Our growth is built on a key strength: the training and continuous development of our talent, which keeps us at the forefront of a constantly evolving sector. Our DNA: A desire to tackle challenges A determination to solve tomorrow’s problems today We are seeking an experienced SAP S/4HANA Customer Service Consultant to support business users during the transition to SAP S/4HANA, with a strong focus on Customer Service and Sales & Distribution processes. The consultant will act as a bridge between business stakeholders and the ERP implementation team, ensuring business continuity, successful user adoption, and effective execution of Go-Live and Hypercare activities. Customer Service Process Support Support day-to-day Customer Service operations during the SAP S/4HANA transformation. Assist users in executing critical business processes and resolving operational issues. Ensure business continuity throughout implementation, Go-Live, and stabilization phases. The consultant will provide expertise in:
* Customer Order Management
* Order Entry and Processing
* Shipment Follow-up
* Invoicing Processes
* Customer Master Data Management
* Price List Management
* Inventory Management (consignment stock, trunk stock, local stock replenishment)
* SAP ATP (Available-to-Promise) configuration support and business validation Reporting Business Requirements
* Gather and document reporting requirements.
* Define key business KPIs, reports, and analytics needs.
* Support data collection, validation, and reporting design activities. Testing & Validation

* Support User Acceptance Testing (UAT).
* Participate in End-to-End testing activities.
* Review and validate test scripts and test scenarios.
Coordinate business users during testing cycles.
* Identify and escal process gaps or deviations. Data Migration Support
* Validate migrated master and transactional data.
* Assist business users during migration readiness assessments. Training & Change Management
* Support Key Users and End Users during training activities.
* Facilitate user adoption of SAP S/4HANA processes.
* Provide post-training support and coaching
* Troubleshoot business process issues.
* Coordinate with business stakeholders and project teams.
* Support Hypercare and stabilization activities following deployment Required Qualifications
* Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience.
* Proven experience in SAP Sales & Distribution (SD) processes.
* Experience supporting SAP S/4HANA deployments, upgrades, or digital transformation initiatives.
* Strong understanding of Customer Service operations.
* Experience in process documentation, business analysis, and reporting.
* Hands-on experience as SAP business user or SAP functional consultant.
* Ability to work effectively with cross-functional and international teams Fluent German (mandatory)

What we offer
* A role within a young and motivated team, with structured training and development programmes.
* A stimulating working environment in the fields of cybersecurity and IT, with opportunities to develop your skills on complex projects.
* Remote working arrangements
* Annual salary of between 50k and 58k, commensurate with experience Place of work: Remote, willingness to travel to the Munich site if required The selection process involves an HR interview and two technical interviews. #J-18808-Ljbffr

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