Manager - Service Management
Pubblicato il 26-10-2026 - GE Aerospace (Avio Aero) in Brindisi
As a Service Shopfloor Supervisor, you will lead daily operations in a highly regulated aviation environment, ensuring capacity, execution, and strict adherence to safety and quality standards across CoE service activities, including MRO and CRO for military and civil components. You will lead lean transformation efforts, optimize processes, equipment, and material flow, and standardize methods to ensure reliable, consistent plant operations and production performance. Lead and promote a team-based organization focused on specialized, quick-turnaround repair services for internal and external customers Coordinate daily shopfloor activities, assigning work, monitoring progress, and ensuring safe and efficient execution across MRO/CRO cells Provide technical, quality and production leadership to assigned cells/teams, including support on plant systems, equipment and maintenance activities Provide leadership in the areas of training and development, equipment maintenance, process, and procedure implementation Communicate with internal/external customers to ensure that all commitments are met Provide total shop / group leadership in the attainment of goals with respect to safety, quality, cost, production and compliance Provide ongoing supervision and counseling for employees, guiding them in current positions and assisting with career development and training Work with customers, functional leaders, and internal staff to meet production and product support requirements Facilitate the leadership team in decision-making and problem solving and provide effective communication across the plant Provide technical, quality and production leadership to assigned Cells/Teams Support Shop Leader in the strategic planning of manpower, equipment and other resources Lead and sustain lean transformation initiatives on the shopfloor (e.g. value stream mapping, layout optimization, flow & pull systems, standard work, 5S, visual management) Use prior Process Engineering experience to define, validate and improve repair and production processes, including methods, routings,
cycle times and tooling Partner with Engineering, Quality and Maintenance to improve process capability, reduce variability and ensure robust methods for both civil and military components Translate continuous improvement opportunities into structured projects, with clear targets, milestones and measurable impact on SQDC PDCA, 8D, root cause analysis) and in the use of Lean and Six Sigma tools Be accountable for achieving safety, quality, delivery, cost and compliance targets (SQDC) Ensure full adherence to aviation legislation and EASA/EMAR Part 145 requirements, including documentation, traceability and configuration control Drive implementation and sustainment of standard work, procedures and visual management on the shopfloor Support the Shop Leader in strategic planning of manpower, equipment and other resources needed to sustain capacity and meet production plans Contribute to production planning and control, ensuring alignment between load, capacity and material availability Facilitate the leadership team in decision-making and problem-solving, and provide effective communication and coordination across the plant Master’s degree in Mechanical Engineering Experience managing complex and structured teams Proven experience as a Process Engineer and/or Production Supervisor, with responsibility for process definition, industrialization, and shopfloor leadership Previous leadership experience;
experience in technology, material management processes, or shop operations is a plus Strong knowledge of production, shop operations, and production control in a manufacturing environment Solid technical understanding of plant systems, equipment,
and maintenance processes Strong continuous improvement mindset, with focus on standardization, waste elimination, and SQDC Demonstrated experience leading lean transformation projects, including value stream mapping, layout optimization, standard work, 5S, Kaizen, and problem-solving initiatives Proven ability to analyze and solve problems using data-driven, structured methodologies Fluent in Italian and English Valid work visa, in accordance with local regulations, is required Demonstrated ability to lead programs/projects Deep knowledge of aviation legislation, including applicable civil and military regulations (e.g. Solid technical understanding of plant systems, equipment and maintenance processes, enabling effective support to maintenance and reliability activitie Deep knowledge of production planning, shop operations and production control in a manufacturing or MRO/CRO environment Performance-related bonuses and local premio scheme Flexible benefits platform with company contributions Employee pension plan with company contribution Life and accident insurance Private complementary medical coverage Sponsored canteen or meal vouchers where no canteen is available Global wellbeing program to support your physical, financial, social, and emotional wellbeing including Employee Assistance Program Recognition awards to celebrate service and achievements Local special agreements, discounts and special offers English and languages training for you and one member of your family Ongoing technical, leadership, and development training to help you build your career Contract Level: CCNL metalmeccanico – level B2 Salary range for this role: 39.675 euro - 52.900 euro + Performance-related bonus + PDR up to 6000 euro Relocation Assistance Provided: No Avio Aero is proud to be an Equal Opportunity Employer and is committed to fostering a culture of respect, where every individual is valued, supported, and empowered to thrive. Employment decisions are based on merit, qualifications, and business needs. #