Service Delivery Manager Italy
Pubblicato il 26-10-2026 - Data4 in Cornaredo
DATA4'S MISSION
DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient, and sustainable data center campuses underpins our customers’ digital growth in Europe.
DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.
DATA4 VALUES
At DATA4, we are driven by our values. These are the core of everything we do – from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our three values are:
- To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility.
- To always take responsibility – for our impact on the people we work with, the society we are part of, and the environment in which we operate.
- To constantly be adaptable – our business is designed to adapt, answering not only today’s challenges, but also anticipating what’s coming next.
ABOUT THE ROLE
Service Delivery Manager (SDM) is responsible for the deployment of hosting solutions sold by the sales teams related to colo-customers. The projects range from the installation of one rack to the equipment of a complete computer room with several hundred racks.
The equipment of a room consists mainly of the realization of all installations involved, from Low Voltage services, cage installation, to any other miscellaneous equipment (badge readers, etc.) installation
Service Delivery Manager is responsible for the planning, delivery,
and documentation of DATA4’s customer projects during the “Build” phase following contract signing and prior to the “Run” phase where the colo-customer is in production. The SDM works closely with the designated technical resources and sales team (pre‑sales and sales) to finalize the design and provide an accurate delivery forecast to the customer. They are ultimately responsible for the effective delivery of the solution and for setting and maintaining customer expectations.
Service Delivery Manager is also responsible for capacity management in "Run" mode (low voltage, racks) of all the rooms on campus. They will also have a perfect knowledge of the location of the various clients on campus.
To do this, he/she will be able to rely on specific trade experts, including High Voltage, Low Voltage, and Air Conditioning experts, as well as on external service providers. In this context, the SDM works in close collaboration with the OPS team, which ensures the follow‑up and management of contracts.
Finally, the SDM may be required to deploy new services developed by the technical team or by partners such as network services (inter‑site links or private connectivity to the Public Cloud) or DCIM. He/she will have a role in integrating DATA4 and partner offerings. They will need to understand and comprehend the customers' overall solution. (cross‑connect & remote hands)
The SDM will establish a governance model appropriate to the customer's organization and ensure the availability of deliverables such as the Statement of Work (SoW), schedule, etc. throughout the delivery of the project until acceptance.
They will ensure a