Logistics Quality Lead - Customer Complaint Resolution

26 ott - Milano
JINGDONG Logistics

JINGDONG Logistics seeks a dedicated professional to enhance logistics quality through effective customer complaint resolution. You will analyze feedback, identify root causes, and implement corrective actions to improve service delivery and customer satisfaction.

You will collaborate with internal logistics teams, warehouses, transportation partners, and customer service to track complaints, propose preventive actions, and monitor outcomes, driving continuous improvement.

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