26 ott - Torino
Basicnet
We arelooking for a Customer Service Manager – Italy Wholesale to lead ourCustomer Service team and ensure an efficient, proactive and solution-orientedservice for our Wholesale business.
Reportingto the Italy Wholesale Commercial Director , the role combines teamleadership with hands-on operational responsibility across order management,shipments, deliveries, customer requests and issue resolution.
- Proven experience in B2BCustomer Service , ideally within fashion, apparel, retail or consumergoods.
- Previous experience leading orcoordinating a team.
- Solid knowledge of Wholesaleprocesses , order management and delivery flows.
- Strong cross-functionalcollaboration and stakeholder management skills.
- Excellent organizational,analytical and problem-solving abilities.
- Proactive, autonomous andresults-oriented approach.
- Good knowledge of Excel and ERP/business management systems.
- AS400 experience is a plus.
- Italianand English proficiency.
If you arean experienced Customer Service professional looking for a role combining teamleadership, operational ownership and continuous improvement , we would loveto hear from you.