Overview In this role you will be the dedicated contact for the Italian market, following up on overdue payments and negotiating repayment terms. You will collaborate with Sales, Customer Success and Customer Care to keep accounts on track and resolve billing queries. You'll manage cases in Salesforce, handle cancellations, and support complex collections with external agencies.

The position sits within SumUp's Credit Management team, supporting growth in Italy as part of our cross-market fintech platform.

Retribuzione / Benefits annual L&D; budget of 2000

22 days of annual paid leave

32 hours of Ex Festivita public holidays and special leave days corporate pension contributions

Employee Assistance Programme

Responsabilità

Contact merchants to collect overdue subscription payments and negotiate repayment plans

Respond to billing, payment and subscription queries from Customer Success and Customer Care

Manage cases in the Finance Salesforce queue in line with service levels

Process cancellation requests and other account changes accurately and timely

Collaborate with external debt collection agencies on complex cases

Read and interpret financial information across SumUp platforms, primarily Salesforce

Requisiti fondamentali

Fluency in Italian (native or near-native) and good working English

Experience in a customer-facing role involving negotiation, sales conversations or payment collection

Comfort with Excel and financial/administrative data

Strong written and verbal communication with a sales-oriented approach

Genuine energy and willingness to learn, with interest in finance or credit operations

Nice to have: Salesforce or Tableau; additional fluency in Spanish, French or German strong communication negotiation customer-centric approach

Excel

Salesforce

Tableau

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