What you will do

Deliver exceptional customer service.

Perform troubleshooting.

Call, collect and analyze customer feedback.

Escalate cases when necessary and follow up to guarantee customer satisfaction.

Show empathy and professionalism in every interaction, whether written or verbal.

Manage customers and support them with a premium experience.

Collaborate with internal teams to resolve cases quickly and efficiently.

Consistently meet performance targets and quality standards.

What you will bring Excellent Italian language skills .

Very good English communication skills.

Previous experience in customer service, ideally in a premium or luxury brand.

Strong interpersonal skills with the ability to handle sensitive cases.

Good computer literacy.

Familiarity with CRM systems is a plus.

Bachelor's degree preferred.

What we offer Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)

Competitive monthly salary (14 salaries per year)

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth & development opportunities

Special events as well as community & social responsibility initiatives

Free online Greek language courses

State-of-the-art premises, providing a great working environment with relaxing break areas

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