Guest Services Executive - Front Office

26 ott - Anacapri
Hosco.com

WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare

- Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
- Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
- Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds.
- Handlespecialrequestssuchastransportation,diningreservations,andamenities.
- Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
- Promotehotelservicesandamenities,upsellingwhereappropriate.
- Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
- SupportVIPandrepeatguestrecognitionprograms.
- Upholdsafety,security,andprivacyprotocolsatalltimes

Montatore meccanico

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