26 ott - Sesto San Giovanni
ABB
At ABB, we help industries outrun - leaner and cleaner. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.
By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world‑class experts in a fast-moving, innovation-driven environment.
Customer Success Manager In this role, you will drive the commercial success and adoption of ABB's welding software portfolio. You will combine business development, technical consulting, and customer success to acquire new customers, support software sales, and ensure long‑term customer value. Acting as the bridge between customer needs, sales, and product development, you will play a key role in growing ABB's welding software business globally.
The work model for the role is hybrid. the preferred locations are: can be located anywhere in Europe, relocation not needed. Drive software business development byidentifying, qualifying, and progressing new opportunities within the welding market. ~ Own and grow a healthy sales pipeline together with local sales teams and channel partners. ~ Develop commercial account plans for strategic customers and support negotiations to successfully close software opportunities. ~ Identifyupselling and cross-selling opportunities within existing customer accounts to maximize software adoption and recurring revenue. ~ Represent ABB Robotics at industry events,
customer workshops, and trade shows to increase market awareness and generate leads. ~ Support go-to-market activities , including product launches, value proposition development, and sales enablement.
Our team dynamics: You will join aglobalanddynamicsalesand marketingteam within the Software & Digital division. You will collaborate closely with sales professionals, product specialists, and engineering teams who are passionate about bringing innovative welding software solutions to market. This isaarole with high visibility and the opportunity to shape how ABB enters the welding software market.
Bachelor’sdegree in Engineering, or a related field ~5+years of experience in software sales, technical sales, business development, sales engineering, or customer success within industrial automation, robotics, or manufacturing software ~ Proventrack recordof influencing or closing complex B2B software sales ~ Experience managing customer relationships throughout the entire sales cycle, from opportunity identification to post-sales expansion ~ Strong commercial mindset with the ability toidentifybusiness opportunities and drive revenue growth ~ Proven experience working in or supporting the welding sector ~ Ability to articulate complex technical concepts in simple,
customer-friendly language ~ Excellent communication skills in English and strong ability to engage with diverse stakeholders ~ Willingness to travel to customer sites for demonstrationsand visits Experience with ABBRobotics’software platforms (such as RobotStudio®), orotherweldingsimulation tools ~ Deepexpertiseand passion for welding processes, techniques, and industry best practices - you understand the welding market and its challenges ~ Track recordof successfully bringing technical solutions to market in industrial sectors ~ Experience working with cross-functional teams in product development or go-to-market activities What'sin it for you: This role offers the unique opportunity to shape a growing market segment and make a direct impact on ABB's welding software strategy. Drive business growth by combining software sales, customer success, and technicalexpertise ~ Build long-term relationships with leading manufacturers and strategic partners ~ Gain exposure to ABB's broader Software & Digital portfolio and global commercial organization. ~ Be part of the launch and growth of an exciting new software business with high visibility and international impact Applicable CBA: Metalmeccanico Variable Pay: AIP target % + Eligible for Company Productivity Premio Country-specific benefits will be discussed with shortlisted candidates based on location. The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.
Benefits as per policy Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families Welfare plan with a wide range of personalized services Canteen or meal vouchers provided We value people from different backgrounds. Could this be your story? #
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