Guest Services Executive
Pubblicato il 26-10-2026 - Hotel Domani in Milano
WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds.
Handlespecialrequestssuchastransportation,diningreservations,andamenities.
Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
Promotehotelservicesandamenities,upsellingwhereappropriate.
Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
SupportVIPandrepeatguestrecognitionprograms.
Upholdsafety,security,andprivacyprotocolsatalltimes
Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:
Aminimumof1yearcustomerserviceexperience
Bachelor’sdegreeinHospitalityManagement,orarelatedfield.
GoodknowledgeofPMSSystems
Excellentwrittenandverbalcommunicationskills
Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.
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