26 ott - Roma
Cross Border Talents
Italian-Speaking Customer Support Specialist: Are you a fluent Italian speaker with a passion for helping customers? Join a leading global company in Lisbon, Portugal, and become part of a vibrant, international team. Relocation support is provided to make your move to one of Europe's most dynamic cities seamless and exciting!
Customer Support Specialist Employment Type: Full-time Compensation: Competitive base salary plus performance-based bonuses. Provide exceptional support to Italian-speaking customers via phone, email, or chat, addressing inquiries and resolving issues professionally. Ensure customer satisfaction by offering solution-oriented assistance and escalating complex cases when needed.
Maintain accurate records of customer interactions using company systems. Collaborate with team members and other departments to improve service quality and streamline processes. Stay informed about company products, services, and policies to deliver accurate information to customers.
Fluency in Italian (C1 or native level) and proficiency in English (B2 level), both verbal and written. Excellent communication and interpersonal skills with a customer-centric approach. Basic proficiency in Microsoft Office (e.g., Excel, Word)
or similar tools.
Previous experience in customer support or a related field is an advantage, but not required. Willingness to relocate to Lisbon, Portugal, and work in an office-based environment. Flexibility to work rotational shifts, including weekends (e.g., 8-hour shifts between 8 AM and 8 PM).
Competitive salary and performance-based bonuses based on your skills and experience.
Relocation Support: Assistance with visa, flights, and accommodation for candidates moving from Italy or other EU countries. Comprehensive paid training to prepare you for success in the role. Private health insurance and a public transportation card.
Access to a Multisport card for fitness and leisure activities. A welcoming, international, and inclusive workplace in the heart of Lisbon. Opportunities for career growth within a globally recognised company.
As a Customer Support Specialist, youll enjoy a rewarding career while immersing yourself in Portugal's warm and welcoming culture. Our relocation support ensures a smooth transition, allowing you to focus on your new journey.