Cards Manager Operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nal2o

Overview

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In this role you lead the daily operations of ING's payment card products across their lifecycle, coordinating issuance, activation, maintenance, disputes, and related activities. You will drive risk controls, data-driven improvements, and cross-functional collaboration with Product, IT, Risk, Compliance, and external providers. Your work supports high-quality service, timely processing, and robust governance in a complex card operations environment.

This is an opportunity to shape how card operations scale, remain compliant, and deliver reliable customer experiences in a dynamic banking setting.

Retribuzione / Benefits

Flexible Lavoro da remoto

Competitive base salaries and performance-based bonuses

Meal vouchers and corporate restaurant and bar

Health insurance and Accident insurance

Pension fund and welfare plan

Training and development opportunities

Responsabilità

Lead day-to-day card operations across debit, credit, prepaid and business cards

Coordinate issuance, activation, maintenance, blocking, replacement, disputes, chargebacks and customer requests

Oversee controls, reconciliations, service requests, exception handling and remediation of data/processing gaps

Monitor service quality, volumes, incidents and performance; translate data into management reporting and actions

Collaborate with Product, IT, Risk, Compliance, Anti-Fraud and other Ops teams on process changes and regulatory initiatives

Manage relationships with external providers and processors; monitor SLAs/KPIs and continuity requirements

Provide people leadership; set priorities and support development of the Cards Operations team





Ensure operations are accurate, compliant with procedures, regulations and customer protection standards

Own operational risk and control framework; ensure controls are performed and improved when gaps arise

Act as main contact for card topics in projects, audits, risk assessments and governance forums

Drive root-cause analysis and sustainable remediation of incidents and defects

Sponsor simplification, automation and data-driven improvements with fallback and business continuity in mind

Oversee outsourced activities and third parties including governance, information security and exit-readiness

Promote customer-focused, collaborative, accountable working aligned with ING values

Ensure effective incident management and escalation when needed

Requisiti fondamentali

5+ years in cards, payments or banking ops with coordination or people-management

Ability to manage critical situations with sound xrdztoy decision-making

Degree in Economics, Finance, Business Administration, Engineering, Law or comparable field

Fluent Italian and good English proficiency

Strong knowledge of payment-card operations, end-to-end lifecycle, disputes, chargebacks, fraud processes, risk, controls and third-party governance

Knowledge of card-processing and banking platforms; experience with reporting and data-visualisation tools is advantageous

Strong leadership, stakeholder-management and communication across Operations, Product, IT and control functions

Data-driven mindset, structured problem solving and turning evidence into decisions

Ability to manage critical situations with ownership and escalation leadership stakeholder-management communication payment-card operations end-to-end card lifecycle disputes and chargebacks

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nal2o