Guest Services Executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8navmu

Jumeirah Capri Palace is hiring through Hosco in Anacapri. WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace. Main duties and responsibilities are: Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries. Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments. Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations. Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice. AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers. EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols. Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.



Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues. Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue. Ideal candidate for this position will have the following experience and

qualifications:
Aminimumof1yearcustomerserviceexperience Bachelor'sdegreeinHospitalityManagement,orarelatedfield. GoodknowledgeofPMSSystemsExcellentwrittenandverbalcommunicationskillsFlexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment. Please see the full vacancy for the benefits offered by Jumeirah Capri Palace.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8navmu