Customer Service Assistant
Pubblicato il 26-10-2026 - K-Way in Torino
BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Woolrich® and Sundek®. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.
About K-Way
K-Way is a well-known brand for adventure seekers and outdoor enthusiasts. Born in the heart of Paris in 1965, the brand revolutionized the rainwear market by introducing the world's first lightweight and waterproof jacket that could be conveniently folded into a small pouch.
Who We're Looking For
For the K-Way brand, we are looking for a motivated and detail-oriented Customer Service Assistant to join our team based in Turin.
The resource will support the sales department in the operational and administrative management of customers, ensuring efficient and timely service to agents, distributors, and direct clients.
Key Responsabilities
- Provide support to agents, distributors, and direct customers on commercial and administrative matters
- Order management: entry, progress monitoring, receipt, and preparation
- Provide information on the status of orders and shipments
- Handle complaints related to shipping delays, missing goods, and issues with carriers
- Manage customer records and update data
- Prepare, send and archive commercial and administrative documents
- Handle replacements, product exchanges, and other customer requests
- Returns management: enter requests into the company system, organize collections, and monitor the issuance of credit notes
- Support payment reminder and credit collection activities
- Prepare documentation for non-EU shipments
- Analyze the order backlog
- Provide general support to the sales team
Knowledge, Skills and Abilities required
- Good organizational skills and attention to detail
- Advanced knowledge of Excel
- Good communication and interpersonal skills
- Familiarity with main ERP systems (e.g., ERP / AS400)
- Good command of English; additional languages are a plus
This role comes with an annual gross salary of around €25,000, plus a range of company benefits.
K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.