Product Support Manager, Harvesting
Pubblicato il 26-10-2026 - Agco in Macerata
OverviewPer candidarsi, è sufficiente leggere la seguente descrizione del lavoro e assicurarsi di allegare i documenti pertinenti.In this role you support AGCO’s IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting. You act as a gateway for technical queries, driving measurable improvements in product quality and service capability. You will work within a global service organization to shape the support ecosystem and knowledge base,
leveraging training and field experience to empower dealers and customers.Retribuzione / Benefitspremio schemeflexible working timeremote work possibilityprivate health insurancemeal allowanceon-site canteenResponsabilitàHandle technical inquiries related to IDEAL combines including hydraulic and electronic functionsLead root cause analyses and act as moderator for the service organizationDevelop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future techResearch, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and toolsProvide and maintain technical documentation and knowledge articles to support troubleshootingSupport product and quality xysqume improvements and dealer service capabilityParticipate in training and field visits to stay updated on technical support initiativesRequisiti fondamentaliComprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic)Ability to diagnose and resolve complex technical issuesExperience with repair actions and service operations processes#J-18808-Ljbffr