Responsable De Front Office

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nhfys

We are a fast-growing hospitality group running design-led serviced apartments and hotels in several European cities. We are hiring a Front Office Manager for one of our properties. This search is confidential.Si candidi in fretta: consulti la descrizione completa scorrendo verso il basso per scoprire tutti i requisiti di questo ruolo.The roleYou will lead the front office and guest experience team. Your goal is to give every guest a smooth, personal stay from booking to check-out. You will work closely with Housekeeping, Maintenance and Revenue.What you’ll doLead, schedule and coach the reception and guest experience teamManage check-in and check-out, including digital and self check-in processesHandle guest requests, complaints and online reviews, with a focus on guest satisfaction scoresCoordinate daily with Housekeeping and Maintenance so apartments are ready on timeMake sure reservations, deposits, payments and invoicing are handled correctly in the PMSFind upselling opportunities (early check-in,



late check-out, extras) and help grow ancillary revenueTrack KPIs and report on them: occupancy, reviews, response times, upsellingKeep procedures and service standards current, and train new team members on themWhat we’re looking for3+ years in front office or guest relations, with at least 1 year leading a teamExperience in serviced apartments, aparthotels or hotelsComfortable with PMS and channel managers (e.G. Mews, Cloudbeds, xysqume Opera or similar)Fluent English and [local language]; other languages are a plusCalm under pressure, well organised and service-mindedAble to work shifts, weekends and holidays when neededWhat we offerCompetitive salary plus variable pay linked to targets: [salary range]A key role in an international group that is growingRoom to grow as the group opens new properties#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nhfys