Program Services Manager
Pubblicato il 26-10-2026 - GCC in Italia
The job: Manager of Trip Leaders Team BASED IN ROME
The company: Overseas Adventure Travel/Grand Circle Corporation
What We’re Looking For:
- A strong, engaging leader who is adaptable, creative, organized, and self-driven
- Experience in training, coaching, and/or people management (travel industry experience is a plus)
- Excellent written and verbal English communication skills
- Proven ability to build trust-based relationships and motivate teams
- Solid administrative skills, including proficiency with databases and Microsoft Office
- Sound judgment with the ability to make tough decisions when needed
- Willingness to travel on short notice and work extended hours when required
- Dependability, integrity, strong work ethic, and effective time management
What We Offer:
- €38,000 annually
- Incentive Bonus based on targeted results
- Merit increase based on performance
- Personal and Professional Growth – Available on request
- Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
- Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
- Referral Premio
- Full training program onsite
- Working as part of an international team (exposure to colleagues in worldwide offices).
- All benefits are applicable at company discretion
Key Responsibilities:
- Recruit and train Tour Guides aligned with our Company Values
- Build and maintain hiring and training plans to support all products needs
- Lead Tour Guide meetings and training sessions both in-office and on the road
- Create individualized training plans for new Tour Guides
- Support, inspire, and coach the existing Tour Guide team to achieve excellence
- Conduct live coaching via phone, Microsoft Teams, and in person
- Ride along on tours to assess and support on-the-ground performance
- Assign Tour Guides based on performance and operational requirements
- Address underperformance when necessary
- Engage with travelers during tours
- Provide 24/7 emergency support to Tour Guides
- Manage administrative tasks while traveling and in the office
- Review passenger feedback to inform coaching plans
- Deliver weekly reports to Regional Leadership
Key Requirements:
- Experience in corporate culture–driven hiring and training
- Demonstrated ability to lead, motivate, and develop people to achieve high‑quality results
- Strong prioritization and decision‑making skills
- Ability to conduct effective 1:1 communication using feedback models
- Comfortable working in a fast‑paced environment
- Confident public speaking and presentation skills
- Proficiency in Microsoft Word and Excel
- Ability to travel as required
- Travel industry experience preferred
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