Cards Manager Operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nj49g

OverviewNon aspetti a candidarsi dopo aver letto questa descrizione: per questa occasione è previsto un elevato volume di candidature.In this role you lead the daily operations of ING's payment card products across their lifecycle, coordinating issuance, activation, maintenance, disputes, and related activities. You will drive risk controls, data-driven improvements, and cross-functional collaboration with Product, IT, Risk, Compliance, and external providers. Your work supports high-quality service, timely processing, and robust governance in a complex card operations environment. This is an opportunity to shape how card operations scale, remain compliant, and deliver reliable customer experiences in a dynamic banking setting.Retribuzione / BenefitsFlexible Lavoro da remotoCompetitive base salaries and performance-based bonusesMeal vouchers and corporate restaurant and barHealth insurance and Accident insurancePension fund and welfare planTraining and development opportunitiesResponsabilitàLead day-to-day card operations across debit, credit, prepaid and business cardsCoordinate issuance, activation, maintenance, blocking, replacement, disputes, chargebacks and customer requestsOversee controls, reconciliations, service requests, exception handling and remediation of data/processing gapsMonitor service quality, volumes, incidents and performance; translate data into management reporting and actionsCollaborate with Product, IT, Risk, Compliance,



Anti-Fraud and other Ops teams on process changes and regulatory initiativesManage relationships with external providers and processors; monitor SLAs/KPIs and continuity requirementsProvide people leadership; set priorities and support development of the Cards Operations teamEnsure operations are accurate, compliant with procedures, regulations and customer protection standardsOwn operational risk and control framework; ensure controls are performed and improved when gaps ariseAct as main contact for card topics in projects, audits, risk assessments and governance forumsDrive root-cause analysis and sustainable remediation of incidents and defectsSponsor simplification, automation and data-driven improvements with fallback and business continuity in mindOversee outsourced activities and third parties including governance, information security and exit-readinessPromote customer-focused, collaborative, accountable working aligned with ING valuesEnsure effective incident management and escalation when neededRequisiti fondamentali5+ years in cards, payments or banking ops with coordination or people-managementAbility to manage critical situations with sound xysqume decision-makingDegree in Economics, Finance, Business Administration, Engineering, Law or comparable fieldFluent Italian and good English proficiencyStrong knowledge of payment-card operations, end-to-end lifecycle, disputes, chargebacks, fraud processes, risk, controls and third-party governanceKnowledge of card-processing and banking platforms; experience with reporting and data-visualisation tools is advantageousStrong leadership, stakeholder-management and communication across Operations, Product, IT and control functionsData-driven mindset, structured problem solving and turning evidence into decisionsAbility to manage critical situations with ownership and escalationleadershipstakeholder-managementcommunicationpayment-card operationsend-to-end card lifecycledisputes and chargebacks#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nj49g