Quality Customer Experience & Complaints Management

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nma6p

Who are we?Tutti i potenziali candidati sono invitati a leggere con attenzione i seguenti dettagli prima di inviare la propria candidatura.At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.Job DescriptionAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.We are currently seeking a Quality Customer Experience and Complaints Analyst to join our dynamic team in Tognana, Italy!The Quality Customer Experience and Complaints Analyst will support the new Products during their introduction into the market being the point of contact between other Company depts (NPDI Teams) to guarantee the most efficient Customer cases resolution.What you will be doing?Provide quality technical support to all involved deptsManage in timely manner assigned customer cases, from opening to resolution, providing quality / technical supportIf needed involves for analysis and tests the Lab in order to find the solutions for issues ownedArrange and manage complaints / 8D meetings progress updating with Top Management / Internal Deps (Sales, Service, Engineering, …) both remotely and, if requested,



in field where necessaryProduce where appropriate Root Cause Analysis Report and present it internally and externallyProactively participate to cases reviews providing feedback and quality / technical support to the teamCould, in case of need, analyse warranty cases technically and justify acceptance/refusalProvide information to the internal Departments on the quality of the product through regular inputs coming from the cases daily analysed and attending to the periodical meeting organized at the purpose of improving the product quality by Quality, R&D and ManufacturingPrepare and distribute the Quality information that the company needs to prevent the issues including new controls-checks- inspections-additional test-... fixing / updating with new CTQ the QCP / Check List / Procedure / Manufacturing Instructions,Prepare the documents needed for the release of trainings to the Manufacturing Operators/Testers over the productsContribute to NPDI process, supporting relevant NPDI EngineersProducts family supported: Chillers (Free cooling, Adiabatic), Large Packaged Units, Evaporative Cooling UnitsAny needed 8D Reports open from Customer complaint from EMEA Market Unit (18) and Distributors (70)What Will Make You SuccessfulSchool BackgroundSecondary school with technical specialization (mechanical, electrical or electronic) or higherLanguage skillsGood written and spoken English with knowledge of the main technical language/words used in the relevant product application businessTechnical / Functional skills5+ years of experience with industrial chillers and air conditionersWell balanced mix of mechanical,



thermodynamic and control/software knowledge.Quality Customer, Service, R&D, Laboratory or testing/commissioning experience preferableGood writing and verbal communication skillsGood organizational and time management skillsPossess a positive attitude and flexibility in a rapidly changing environmentDetail oriented and self-motivated with the ability to work without direct supervisionProficient PC skills including all Microsoft Office products and web-based technologies.AttitudesGood written and communication skillsOriented to self-organization of office and Quality activitiesFlexibility and capability of organizing and managing short terms actions plan of short /mid duration.Availability to spend up to 10%-20% of time travelling at regional levelDriving and self-motivationQuality Customer (internal / external) satisfaction orientedCapability to work with potentially critical situations and stressThe successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALSSafetyIntegrityRespectTeamworkDiversity & InclusionOUR STRATEGIC PRIORITIESCustomer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORSOwn ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentThe anticipated salary range for this role in Tognana, Italy is between 30.000€ and 40.000€ gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. xysqume Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nma6p