Customer support in italiano

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nnsoa

Luogo di lavoro: Caserta

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Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal .

In this role, you will provide customer support in Italian and English , assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position , but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

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- Provide technical customer service and support

- Identify, troubleshoot, and resolve customer issues efficiently





- Handle customer inquiries and complaints with professionalism, empathy, and patience

- Clearly explain technical solutions to customers

- Track customer issues and ensure accurate documentation

- Follow up on cases until resolutionMaintain a positive customer experience and build customer loyalty

Requirements

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- Fluent in Italian and English

- Tech-savvy and comfortable handling technical inquiries
Strong communication skills

- Good problem-solving ability and quick xysqume thinking

- Detail-oriented and able to track issues properly

- Empathetic, patient, and customer-focused

- Able to stay calm and focused in high-pressure situations

- Previous customer service experience is preferred

- Previous sales experience is a plus, but not mandatory

Benefits

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- Competitive Salary

- Remote work model, based in Portugal

- Relocation support provided

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nnsoa