Customer Service Coordinator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nnud3

The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction.

Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.
HOW WILL YOU MAKE AN IMPACT?

Specifically, you will be in charge of the following activities:

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- Managing customer requests through SAP Portal.

- Monitoring requests and resolving customer concerns promptly.

- Coordinating with internal teams (technicians, R&D;, logistics) to ensure timely responses.

- Managing documentation and reports related to after-sales activities.

- Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.

- Supporting the development of tailored solutions based on customer needs.

- Review the internal processes applying the continuous improvement approach.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

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- Degree in Economics,



Management Engineering, or related fields.

- Previous experience in buying/logistic/e-commerce management/planning activities.

- Fluency in English (B2+); knowledge of other languages will be considered a plus.

- Excellent communication and interpersonal skills.

- Problem-solving mindset and attention to detail.

- Strong organizational skills and ability to manage different tasks. xysqume

- Good knowledge of Microsoft Excel and ERP tools (SAP or similar).

YOUR JOURNEY WITH US

You will be involved in the following interviews process:

1) Interview with Talent Acquisition Team

2) Interview with Hiring Manager

3) Interview with Function Director and HR Manager

WHAT WE OFFER

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- CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei

- Livello Impiegato

- Contratto a tempo indeterminato

- Tempo pieno

- Salary range: 30.000€ - 35.000€

- Learning & Development Opportunities

- Welfare Policy

- Ticket Restaurant

- Bonus (if applicable)

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nnud3