Partner Delivery Manager | Remote | Europe

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8no1bf

pbThe AI orchestration of your wildest imagination. /b /ppn8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. /ppSince our founding in 2019, we’ve grown into a diverse team of over 260
- working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. /pulliCultivated a community of more than 650,000 active developers and builders /liliEarned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects /liliBacked by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment
- bringing us to a $5.2bn valuation /li /ulpThat’s the company we’ve built. Now we’d love to see what you can build. /ppWe’re in a defining moment of an incredible journey. Come and build with us. /ph3Your main goal will be to build and scale a high‑performing partner delivery program that enables n8n to deliver exceptional customer outcomes through trusted services partners. You'll ensure partner-led engagements are seamlessly coordinated, commercially sound, and consistently high-quality, helping us scale our Forward Deployed Engineering (FDE) capabilities without compromising on customer experience. /h3h3Responsibilities /h3h3Build and Scale Partner Delivery Operations /h3ulliDefine and continuously improve the delivery playbooks, engagement processes, and quality standards that underpin partner‑led FDE engagements. /liliOwn engagement intake and allocation,



coordinating with internal FDE teams and Partnerships to determine the right delivery model and partner for each customer. /liliProvide visibility into program performance, capacity, delivery risks, and key learnings to Customer Success, Partnerships, and Sales leadership. /li /ulh3Own Partner Commercials and Governance /h3ulliManage partner subcontracting agreements, statements of work (SOWs), and rate cards in collaboration with Legal, Finance, and Procurement. /liliOversee partner billing, engagement costs, and commercial structures across different delivery models, ensuring accurate financial tracking. /liliPartner with Finance and Revenue Operations to ensure engagements are structured and reported correctly, including their impact on ARR and compensation. /li /ulh3Drive Partner Performance and Readiness /h3ulliDefine and track partner KPIs and SLAs, including staffing speed, delivery quality, customer satisfaction, utilization, and adoption outcomes. /liliRun partner performance reviews, maintain scorecards, and drive corrective actions to continuously improve delivery standards. /liliMaintain visibility into partner capacity and certified consultants across regions, while coordinating onboarding, certification, access, and offboarding with Enablement and Partner Solution Engineering. /li /ulh3Ensure Outstanding Customer Outcomes /h3ulliEnsure every partner‑led engagement has a clear scope, measurable success criteria,



and a smooth handoff to the Customer Success Manager. /liliProactively identify, elevate, and resolve delivery risks before they impact customer relationships or project outcomes. /liliCapture and share learnings from workshops, hackathons, and staff augmentation engagements to continuously refine and scale the delivery model. /li /ulh3Requirements /h3h3Must-have /h3ulliPartner Delivery

Experience:
You have 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company. /liliCommercial Contract Management: You're experienced in drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators. /liliPerformance Governance: You know how to build meaningful KPIs and SLAs, establish partner governance processes, and use performance data to drive accountability and continuous improvement. /liliCross‑functional Collaboration: You're confident navigating competing priorities and working effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams. /liliOperational Excellence: You're highly organized, detail‑oriented, and comfortable managing multiple partner engagements, timelines, and stakeholders simultaneously. /liliBuilder Mindset: You thrive in fast‑moving environments where processes are still evolving, and you're excited to build scalable systems while keeping day‑to‑day operations running smoothly. /li /ulh3Nice-to-have /h3ulliGlobal Partner Ecosystems: You have experience working with global systems integrators or large professional services organizations. /liliServices Delivery Models: You're familiar with staff augmentation, partner‑led workshops, hackathons, or other te

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8no1bf