Technical Support Engineer – Hardware and Software

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nopvc

The successful candidate will join the 4th Level Technical Support team and work closely with the Research & Development, Quality, and Manufacturing departments.

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The main objective of the role is to provide specialist support for complex technical issues, contribute to continuous product improvement, and develop technical documentation for service organizations.

Main Responsibilities

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- Manage hardware-related technical escalations from customers and international service organizations.

- Perform advanced diagnostics on electronic, electromechanical, and mechanical systems.

- Manage 3th/4th-level software escalations.

- Analyze and resolve software and system-related issues.





- Perform analysis of logs, events, and operational anomalies.

- Conduct Root Cause Analysis (RCA) of complex product issues.

- Reproduce and validate field-reported problems.

- Collaborate with R&D;, Quality, Engineering and Manufacturing teams to define corrective actions.

- Support the introduction of new products and new product features. xysqume

- Create and maintain:

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- Service Manuals

- Troubleshooting Guides

- Maintenance Procedures

- Spare Parts Catalogues

- Technical Knowledge Base

- Deliver technical training to technicians, partners, and customers.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nopvc