Guest Services Executive
Pubblicato il 26-10-2026 - Hotel Domani in VeronaWeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace. Themaindutiesandresponsibilitiesare: Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently. Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice. Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds. Handlespecialrequestssuchastransportation,diningreservations,andamenities. Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary. Promotehotelservicesandamenities,upsellingwhereappropriate. Maintainaccurateguestrecordsandensurecompliancewithservicestandards. SupportVIPandrepeatguestrecognitionprograms. Upholdsafety,security,andprivacyprotocolsatalltimes Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications: Aminimumof1yearcustomerserviceexperience Bachelor'sdegreeinHospitalityManagement,orarelatedfield. GoodknowledgeofPMSSystems Excellentwrittenandverbalcommunicationskills Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.
