26 ott - Castel San Gimignano
Borgo Pignano Florence
BRIEF ROLE DESCRIPTION
Verifichi qui sotto se possiede i requisiti per questa occasione e, in tal caso, invii la sua candidatura il prima possibile.
The Front Office Agent is the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors.
MAIN DUTIES AND RESPONSIBILITIES
- Ensure that all guest preferences noted in the reservation are recorded and honoured.
- Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
- Welcome guests at check-in and check-out while adhering to service standards.
- Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
- Manage guest requests in person, via phone, or through email/WhatsApp.
- Respond to every guest need with courtesy and attention to detail.
- Stay updated on local attractions and provide information on hotel services.
- Actively collaborate with all departments to ensure a smooth and high-quality service.
- Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
- Precisely and carefully handle front office administrative tasks,
including cash management and maintain guest records in compliance with GDPR.
- Be ambassador of our company values: Sustainability, Authenticity and Gracefulness
- Be willing to cover night shift once a month
- Your direct supervisor will assign you additional tasks as needed
REQUIREMENTS
- English: C1, italiano: C2. A third language is a plus
- Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
- References
- Proficiency in hotel management systems (i.E. Opera Cloud) and Microsoft Office Suite.
- Flexibility to work shifts, including evenings, weekends, nights and holidays.
OUR OFFER
- Fixed term working contract of 6 months as from July 2026 according to CCNL Settore Turismo (Federalberghi)
- 40 hours per week over 5 days with two rotating days off.
- Discount equal to 50% in our sister hotels' Restaurant
- Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
- Training on Quality assessment and sector regulations.
- Welfare credit provided based on guest satisfaction.
- Company canteen. xrtlpzc
- Uniform and uniform laundry service.
- RAL: € 25.000,00 on 14 months
No lodging facilities
Workplace: Via Bolognese, 89 - Firenze