Shopping Consultant
Pubblicato il 26-10-2026 - Costa Crociere in Genova
What You Will Do As a Shopping Consultant you will inspire guests to make the most of their Costa journey. By combining storytelling, relationship-building and sales expertise, you will help them discover unforgettable experiences while contributing to the success of our onboard business. Every conversation will be an opportunity to create value, excitement and lasting memories. Depending on the ship’s needs, the role can be structured in two ways: as a multi-category consultant working across several onboard departments, or as a specialist focusing vertically on a single department, for example, selling land experiences. What You Will Do As a Shopping Consultant you will inspire guests to make the most of their Costa journey. By combining storytelling, relationship-building and sales expertise, you will help them discover unforgettable experiences while contributing to the success of our onboard business. Every conversation will be an opportunity to create value, excitement and lasting memories. Depending on the ship’s needs, the role can be structured in two ways: as a multi-category consultant working across several onboard departments, or as a specialist focusing vertically on a single department, for example, selling land experiences. Customer Relationship & Guest Experience
* Build trusted relationships with guests, acting as their onboard consultant and point of reference.
* Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey. Consultative Selling & Revenue Growth
* Recommend the right product, service or experience at the right moment, through a consultative approach.
* Maximize revenue through cross-selling and up-selling opportunities.
* Overcome objections, guide purchasing decisions and successfully close sales. Commercial Excellence & Business Impact
* Apply retail best practices, including visual merchandising, process optimization and asset protection.
* Monitor sales targets and support onboard departments in achieving their commercial goals.
* Support the development of sales capabilities across onboard teams.
* Actively contribute to revenue meetings, proposing new ideas to drive business growth. Safety & Professional Standards
* Promote a culture of safety, service excellence and professionalism, ensuring compliance with company health and safety procedures. Who You Are Required:
* Secondary school diploma or degree in tourism, languages or humanities
* At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
* Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
* Good knowledge of MS Office (Word, PowerPoint, Excel)
* Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
* Results-oriented and resilient, motivated to achieve ambitious goals
* Authentic communicator and storyteller, able to inspire and engage with energy and empathy
* Curious, positive and collaborative, comfortable working across departments with a proactive attitude Nice to have:
* Previous experience on board or in international, multicultural environments
What We Offer
Your contract
* Fixed-term,
full-time, onboard
* Meals and accommodation included throughout your contract;
* Attractive variable premio in addition to salary Your life onboard:
* International experience combining travel, personal development, and independence
* Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
* Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
* Discounts on onboard restaurants and bars (with possible daily credit)
* Accommodation & services: assigned cabin (single or double) with bathroom
* Cabin cleaning + free laundry service (crew laundrette and uniforms)
* Package delivery service
* Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
* Discounts on shops, products, hairdresser, and SPA
* Wellbeing & health: Free medical assistance onboard and ashore
* Welfare and wellbeing programs (sports, events, monthly activities)
* Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
* Crew excursions + discounts on guest tours
* Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months) → Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/] Your growth
* Structured onboarding + welcome kit
* Mentorship program with a dedicated mentor
* Clear career path within your department
* Learning Officer for skills development and continuous improvement
* Development model to identify and promote talented individuals → Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/ WHY COSTA Our community brings together individuals from different parts of the world, fostering connections and collaboration acro