26 ott - Napoli
Cross Border Talents
Job Title: Customer Support Specialist (Remote / On-site)
- Greece Languages Required:
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- Italian + English
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- French + English
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- Portuguese + English
Location:
Athens, Greece On-site or Remote (within Greece)
About the Role
We are looking for motivated and customer-oriented Customer Support Specialists fluent in English along with one of the following languages: Italian, French, or Portuguese. In this role, you will assist international clients via chat, email, and phone, providing top-tier service and issue resolution.
Key Responsibilities
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- Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
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- Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
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- Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
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- Collaborate with team members and internal departments to collaborate complex cases.
Requirements:
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- Fluency (C1/C2) in Italian, French, OR Portuguese.
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- Professional working proficiency B2 in English.
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- Strong communication and interpersonal skills.
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- Basic computer literacy and ability to adapt to new software tools.
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- Previous experience in customer support or call center operations is a plus, but not required.
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- Eligible to work in Greece (EU citizenship or valid work permit).
What We Offer
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- Competitive salary package + language bonuses.
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- Flexible work arrangements (On-site in Athens or Remote options).
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- Relocation support package for candidates moving to Greece (if applicable).
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- Complete training and onboarding program.
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- Opportunities for career growth in an international environment.
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