Sales Support – Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nvw52

– The role is responsible for providing first-line support to customers and agents, managing the order entry and fulfillment process accurately and efficiently, and independently handling small to medium-sized customers within the assigned area, with the aim of ensuring the highest level of customer satisfaction.

Responsibilities

- Support Sales Area Managers and Sales Accounts in all pre-sales activities, including database maintenance and sample request management;
- Independently manage all operational after-sales activities, starting from order entry through to order fulfillment;
- Constantly monitor the order portfolio and shipping dates to ensure deadlines are met; regularly review expiring orders to avoid unnecessarily tying up available stock for extended periods; monitor orders pending approval to ensure they are released by the Purchasing Department within the agreed timelines;
- Provide prompt and accurate support to customers and agents, collaborating with other departments to resolve issues and consistently promote customer satisfaction;
- Monitor return orders, managing data entry in the system, following the instructions provided by the relevant Manager, and keeping all departments involved informed;




- Carry out operational procedures for following up on overdue customer payments in accordance with current company procedures;
- Independently manage the collection of sales documentation required for regulatory purposes to provide proof of export, following the instructions of the relevant Manager.

Requirements and skills

- 3–5 years of experience in commercial or sales support roles within structured companies;
- Degree in Economics, Languages or a related field;
- Fluent English; knowledge of a second language will be considered a plus;
- Good working knowledge of a company ERP system;
- Previous experience in the packaging and/or cosmetics industry is preferred.

Soft Skills:

- Strong organizational, time-management and prioritization skills;
- Strong results orientation;
- Sales-oriented mindset;
- Ability to work effectively as part of a team;
- Ability to communicate effectively at different organizational levels.

A fixed-term or permanent employment contract is offered, with an indicative gross annual salary (RAL) between €25,000 and €30,000.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8nvw52